Calvin Klein Men's Underwear Shop Display Shelf

Can I Return Unused Underwear? (45 Biggest Brands Reviewed)

Returning an item is a simple thing for every one of us. Sellers these days are not asking customers what’s the reason for return and just refunding the money. When it comes to underwear is not a simple story like with other products. Buying underwear comes with a risk. What if undies don’t fit right? What if you change your mind? What you should do and what you should be aware of while returning briefs?

In this article, I’ll explain what to do in various situations and I’ll review the well-known underwear brand return policies to give you a full perspective on this matter. 

In the very beginning, you have to know that every customer is entitled to return a product by law. However, this law doesn’t apply to underwear that has been worn. The seller should accept a return if the item has still tags on and it hasn’t contact with the skin. To be precise, underwear can be returned if its condition is allowed to be resold.

The tricky thing for every seller is that they must determine if the briefs or boxers you’ve sent back have been worn or not. So, you might be in an unpleasant situation when you haven’t tried on the undies that you have returned, but the shop says that is not accepting a return. That’s why not always and not every brand or shop can accept your return. Most of the stores have their own return policy, especially for underwear.

I have prepared a quick list of 45 stores and brands that is selling men’s underwear and I have reviewed all returning policies for you. Have a look if you get a refund for undies.

Shops and Men’s Underwear Brands:

Here is a list of 45 shops that sell men’s underwear and a quick look at their returns policy. Worth mentioning that there are some shops and brands that are not accepting returns of underwear or they are willing to accept them if they are returned in the specified condition.

Marks & Spencer

M&S in its own returns policy explained this matter quite simply. While returning underwear bought from Marks & Spencer you have to know that you are allowed to do so, but the packaging can’t be destroyed, and if applicable all tags and labels have to be attached, otherwise return will be refused. Have a look at a quote from M&S Return Policy:

You can return underwear and lingerie, so long as the product packaging hasn’t been damaged. If the item is not packaged, you can still return it, so long as the tags and hanger (if applicable) are still intact.

You can return swimwear, so long as any hygiene seals are still intact.

M&S Retuns and Refunds Policy

TK Maxx

TK Maxx doesn’t specify in their returns policy if they accept returns of underwear. What I understand from TK Maxx’s Return Policy. They are willing to accept the return of underwear if is unused and is in its original condition. Here is a quote from TK Maxx Policy:

Any item being returned must be unused, in its original condition (including packaging and labeling), and have all tags attached. If you use the item or remove/tamper with the tags, you will lose your right to return the goods under our returns policy.
Unless faulty, we are unable to offer an exchange or refund on:

– perishable items
– jewelry to be worn in a piercing
– items that are sealed for personal hygiene reasons where they have been unsealed
– customizable goods

TK Maxx Returns and Refunds

Primark

Primark is quite strict in returning underwear. On their site, I have found that they are not accepting returns of underwear unless is faulty due to hygiene reasons.

Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return the items back to the store for a full refund.

Primark Refund Article

Amazon

Returns on Amazon can be complicated. If you are buying directly from Amazon, you are entitled to return underwear it is unused, and has all tags and labels attached. When it comes to third-party sellers, the return policy may vary.

Our advice for you is to check before you buy undies on Amazon. Just in case check if you are allowed to return it afterward. 

Amazon on their site is informing clearly what can’t be returned and doesn’t specify on the list underwear. Have a look:

Amazon.com doesn’t accept returns of the following items:

– Computer laptops, desktops, and Kindles more than 30 days after delivery
– Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)
– Any product missing the serial number or UPC
– Downloadable software products
– Online subscriptions after they have been accessed
– Gift cards (except as required by law)
– Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.)
– Some jewelry orders
– Some health and personal care orders
– Grocery products
– Open software
– Items with special shipping restrictions
– Live insects

Amazon Help Page

We have sent an email to Amazon with a request for clarification. As soon as we receive a reply, we will update this section.

Walmart

Walmart on their site doesn’t include any return policy regarding underwear. We are really surprised by that. On their site, you can find only information that every refund has to go through the verification process. My take is Walmart will decide individually if the return is accepted.

We have sent an email to Walmart with a request for clarification. As soon as we receive a reply, we will update this section.

Read more on:
Walmart Return Page

Costco

Costco doesn’t say anything about restrictions while returning underwear. In their returns policy, there is a note that they guarantee your satisfaction with any product, and they will refund you if you’re not satisfied with your purchase. Here is a quote from Costco Wholesale Return Policy:

We guarantee your satisfaction with every product we sell and will refund your purchase price, with the following exceptions:

– Electronics: Costco will accept returns within 90 days from the date of purchase for televisions, major appliances, projectors, computers, cameras, Aerial Cameras (drones), camcorders, digital music players, tablets, smartwatches, Cellular Phones (return details will vary by carrier service contract) and other electronic products identified by Costco from time to time.

– Diamonds: When returning items containing a 1.00 ct diamond or larger, Costco warehouses will require additional time to verify the diamond, in which case a refund will be approved upon positive verification. This process will require approximately 2 to 5 business days.

– Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.

– Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.

– Custom Installation Services: Custom products ordered or installed according to our member’s personal and unique specifications cannot be returned or refunded, except for warranty repair/ replacement due to failure to meet specifications and otherwise to the extent required by law.

Costco may in the future restrict its return policy regarding these and other products. Restrictions will be shown at the point of purchase.

Costco’s Return Policy

Because Costco doesn’t say clearly if they are accepting returns of underwear on their site. We have sent an email with a request for clarification. As soon as we receive a reply, we will update this section.

Target

Target is not informing clearly if they are accepting returns of underwear and what are the restrictions. In their Returns Policy, you can find general rules but there is nothing about underwear. In Target’s return exceptions underwear was not listed, but Target is saying that other restrictions may apply. Have a look:

Returns and exchanges without a receipt may be limited. Other restrictions may apply.
The following items cannot be returned:

– Open or defective collectibles (e.g., sports cards, special edition Barbie dolls, porcelain dolls, action figures, and die-cast cars)

– Personalized items and digital downloads

– Opened/unsealed breast pumps

– Specialty gift cards, pre-paid gift cards, and Target GiftCards cannot be returned or redeemed for cash or credit except where required by law. This includes Target GiftCards, Visa®, Mastercard®, or American Express® Gift Card, restaurant, entertainment, lottery cards.

Target’s Help Article

Our take is that Target is accepting returns of underwear with some limitations. At least underwear has to be unopened and unused with all tags and labels on it. We have sent an email to Target with a request for clarification. As soon as we receive a reply, we will update this section.

GAP

GAP on their Return Policy site has included essential rules. While returning underwear or any other items bought from GAP, the customer has to return it in original condition. The company has specified that boxer shorts and briefs have to be unworn and unwashed. Here is a quote from GAP’s Return Policy:

Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.

GAP Return Policy FAQ

Okay, Gap doesn’t distinguish between underwear and other clothes. However, this restriction could be interpreted as covering all products sold by GAP.

ASOS

ASOS on their Return Policy site mentioned that they are accepting returns as long as the returned item is in original condition. Here is a quote from ASOS’ Return Policy:

We get it, sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which include rules around fair use. None of these rules affect your statutory rights.

Asos Return Policy

Okay, ASOS doesn’t say anything about underwear. However, this restriction could be interpreted as covering all products this e-commerce store sells.

Calvin Klein

Calvin Klein’s returns policy says that they are accepting returns of underwear in original, unused condition. All returned items must be unworn and all tags and labels must be attached. Here is a quote from CK returns policy:

Calvin Klein’s policy is to issue a refund for qualified merchandise returned in original, unused condition within 45 days of your shipment confirmation date for most items, exceptions stated below. Items must be unworn and tags must be attached. Final sale and custom items are not eligible for a return, refund, or credit.

Calvin Klein Returns

American Eagle

Returns in American Eagle seem easy but quite confusing as well. On their site in the Return Policy section, there is information that everyone is entitled to make a return even if the item was washed or tags were taken off. On the other side in the same paragraph, AE is saying that they won’t accept return swimsuits or bikini bottoms with removed hygienic liner. There is no word about underwear and especially briefs and boxers. Here is a quote from the returns policy:

If you’re not completely happy with a purchase, just return it for a full refund. Returns with proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) will be refunded in the manner in which the original purchase was made. If you don’t have proof of purchase, we’ll let you exchange or give you store credit for the current price.

American Eagle Returns

Below that in the FAQ section there is an important note:

What happens if I take the tags off or wash the item? Can I still return/exchange?

Your return/exchange will still be processed if the original tag is missing.

If you buy a swimsuit or bikini bottom & remove the hygienic liner, we will no longer be able to accept the return.

American Eagle Returns

We have sent an email to AE with a request for clarification. As soon as we receive a reply, we will update this section.

Nike

Nike says that they are accepting returns of any item as long is unworn and unwashed. There is no word about special restrictions while returning underwear. Here is a quote from Nike’s Return Policy:

You can return items (some exceptions apply) for any reason within those 60 days. That includes custom Nike By You sneakers. Even after 60 days, you can still return items if they’re unworn and unwashed.

Nike Help Page

We have sent an email to Nike with a request for clarification. As soon as we receive a reply, we will update this section.

Adidas

Adidas in their Return Policy says in general that all their products have to be in their original state and have to have the original tags attached. There are no other restrictions which means Adidas underwear can be returned if is unworn and unwashed. Here is a quote from the Adidas site:

(…)
Please ensure your return meets the following standards: 
– The package must be sent physically from within the United States 
– The product is in its original state and packaging
– Apparel has the original tags attached
– Footwear is in the original shoe box
– Accessories have all parts of the original packaging

Adidas How To Page

We have sent an email to Adidas with a request for clarification. As soon as we receive a reply, we will update this section.

Puma

Puma says on their site that they are accepting returns of products in the original state, but with some exceptions. They have mentioned in Returns Policy that they are not accepting returns of bodywear products. Is Puma treating underwear as bodywear? I don’t think so, but it’s possible. Here is a quote:

We are happy to offer free online returns for orders placed on puma.com within 45 days of purchase. You may return your PUMA products* in their original, unused condition for a full refund.

*Excludes gift cards, bodywear, face masks, and customized products.

PUMA Returns

We have sent an email to Puma with a request for clarification. As soon as we receive a reply, we will update this section.

Hugo Boss

Yes, Hugo Boss is accepting returns of underwear as long is unused, unwashed, and in original condition. Here is a quote from Hugo Boss site:

Merchandise must be returned in its original, unused, unwashed condition within 30 days of the delivery date. For a full refund, bring your order receipt form and the original payment method to the HUGO BOSS store when you return the merchandise.

Hugo Boss Refunds

Under Armour

Under Armour is accepting returns of underwear as long is in original condition, is unwashed, and is unworn. Here is a quote from the UA site:

Items must be in their original condition and accompanied by the original Under Armour proof of purchase. For purchases outside of this timeframe, our standard 60 days for FREE returns and exchanges applies.

Under Armour Return Policy

Ralph Lauren

Ralph Lauren is saying in their Return Policy that they are willing to give a refund to customer that is not entirely satisfied with their purchase. POLO Ralph Lauren Underwear can be returned if is unwashed, unworn, and has all original tags attached or is in the original package. Here is a quote from Ralph Lauren’s Return Policy:

We want you to be entirely satisfied with your RalphLauren.com purchase. If you are not, we will gladly accept the return of items that are unwashed, unworn, and unaltered with the original tags attached and accompanied by the original invoice for online orders, or purchase information from your printed store receipt, within 30 days of order shipment date (excluding watches and fine jewelry which must be returned within 10 days of the order shipment date).

Ralph Lauren Returns

Tommy Hilfiger

Tommy Hilfiger is accepting returns of underwear as long is in original condition ie has all tags and labels attached, is unwashed, and is unworn. Here is a quote from the Tommy Hilfiger site:

All returns are free. In order to accept your return, items must be unworn with tags attached. Footwear must be unworn and include its original shoebox without post labels.

Tommy Hilfiger Returns

Lacoste

Lacoste exactly specifies in the returns policy what kind of items they are accepting and when the refund will be processed. When it comes to Lacoste Briefs and Boxer shorts, the company is not accepting any returns. Unfortunately, Lacoste is not applying the same rules for returns underwear as the majority of other brands. Here is a quote from Return Policy:

WE WILL GLADLY ACCEPT RETURNS OF UNWORN MERCHANDISE IN SALEABLE CONDITION WITH ALL SHIPMENT DOCUMENTS OR GIFT RECEIPT FROM OUR LACOSTE U.S. WEBSITE WITHIN 30 DAYS OF DELIVERY. CUSTOMIZED ITEMS, FRAGRANCE, UNDERWEAR AND SHIPPING CHARGES ARE NON REFUNDABLE.

Lacoste Returns & Exchanges

Levi’s

Yes, Levi’s is accepting returns of underwear as long is unused, unwashed, and in original condition. Here is a quote from Levi’s site:

We hope you love your new Levi’s® purchase. But in case you don’t, you can return or exchange any unworn and unwashed item(s) within 60 days of purchase.

Levi’s Return Policy

Emporio Armani

Emporio Armani underwear can be returned within 20 days of the delivery date if is in its original condition and tags and packaging are included. Here is a quote from Armani’s Return Policy site:

You can return any item purchased on Armani Online Store within 20 days of the delivery date. Here’s how:
– Fill out the Return Form.
– Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.(…)

Armani Customer Care

Diesel

Diesel exactly specifies in the returns policy what kind of items they are accepting and when the refund will be processed. When it comes to Diesel Underwear situation with returns is different. Customers can return underwear if it’s in unaltered condition, unworn and unused. Here is a quote from Diesel’s Return Policy:

To return or exchange an item online, the Buyer must complete the steps listed in how to return. including filling out the Return Form. In addition,
a. the Products must not show signs of use, wear, wash, or damage in any way;
b. the identification and security tags must still be attached to the Products in its original state;
c. the Products must be returned in their original packaging intact;
(…)

DIESEL Returns Policy

Unfortunately, Diesel is not accepting returns of underwear bought from the final sale:

Items marked Final Sale are not eligible for return, exchange, or refund. Items include but are not limited to: beachwear, underwear, gift cards, and discounted items marked with final sale.

DIESEL Returns Policy

Moschino

Moschino in the returns policy is saying that for hygiene reasons underwear is not eligible for return or exchange. Here is a quote from Moschino Return Policy:

Please note that, for reasons of hygiene, all sales of underwear and swimwear bottoms are final sales and not eligible for returns. For safety reasons perfumes cannot be returned.

MOSCHINO Returns

Tom Ford

Tom Ford exactly specifies in the returns policy what kind of items they are accepting and when the refund will be processed.

YOU MAY RETURN ANY NON-FINAL-SALE PRODUCT ORDERED ON THE TOMFORD.CO.UK WEBSITE FOR A REFUND WITHIN FOURTEEN (14) CALENDAR DAYS FROM THE DELIVERY DATE. RETURNED PRODUCTS MUST BE IN THEIR ORIGINAL CONDITION, UNUSED, UNWASHED, UNALTERED, AND IN THE SAME CONDITION IN WHICH IT WAS RECEIVED WITH ALL TAGS ATTACHED, AND IN THE ORIGINAL PACKAGING AND PLASTIC WRAP (INCLUDING, IF POSSIBLE, THE ORIGINAL DELIVERY BOX). THE BOTTOM PORTION OF THE ORIGINAL INVOICE MUST BE PROVIDED WITH ANY RETURN.

Tom Ford Returns

We have sent an email to Tom Ford with a request for clarification. As soon as we receive a reply, we will update this section.

Ambercrombie & Fitch

Ambercrombie & Fitch doesn’t specify if they are accepting returns of underwear. Their site policy says: 

To receive your refund to your original payment method, returns in resalable condition must be delivered to, and processed at, our Distribution Center within 30 days from the date of the last shipment. Please note that we cannot accept returns without your receipt, invoice, or order confirmation.

Ambercrombie & Fitch Return Policy

What I understand from Ambercrombie & Fitch’s Return Policy, they are accepting returns of items in resalable condition, which means returned underwear has to be unopened and unused with all tags and labels on it. 

We have sent an email to this brand with a request for clarification. As soon as we receive a reply, we will update this section.

Tommy John

Tommy John has two return policies in place; Standard and Best Pair Guarantee. The first, Standard one is allowing to return unworn underwear with all tags and labels attached. 

The second return/exchange policy is pretty unique.

If you’re not satisfied for any reason with your first purchase of Tommy John underwear, undershirt, tee shirt, bra, and socks (each an “Undergarment”), we’ll make it right by issuing a refund or allowing you to exchange the Undergarment.

Tommy John Returns

Versace

Versace is accepting returns of its underwear as long as is unused, in original condition, and with all labels and garment tags attached. Here is a quote from Versace’s site:

Items must be returned new, unused, and with all labels and garment tags still attached. Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Versace Info Site

Company in their refund policy wrote as well this:

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.

Versace Info Site

Dolce & Gabbana

Dolce & Gabbana is fully honored right to return every product. When it comes to men’s underwear, customers have to return unwanted briefs that are not damaged, washed, worn, or used. Here is a quote from Dolce & Gabbana’s Return policy:

If for any reason you are not satisfied with your order, you may exercise your right to return purchased products within 15 working days from the date on which you received them from dolcegabbana.com.(…)


The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
A. The return authorization form must be correctly filled in and sent to the Vendor within fifteen (15) days from the date of receiving the product.

B. The products should not have been used, worn, washed or damaged.

C. The identification tag must still be attached to the products with the disposable seal. All products sold by the Vendor include an identification tag with a disposable seal, which is an integral part of the item. Please try the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

D. The products must be returned in their original packaging, complete with any accessories sent together with the item (e.g. dust bags).(…)

Dolce & Gabbana Return Policy

GymShark

Yes, GymShark is accepting returns of underwear as long is unused, unwashed, and in original condition. Here is a quote from GymShark’s Return Policy site:

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don’t be alarmed if you receive an item with no tags on.

GymShark Return Site

Hollister

Hollister says that they are willing to accept a return of underwear and any other products if the items are in a resalable condition. Here is the full paragraph from the Hollister site:

We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method* if received and processed at the address listed above within 30 days of the shipping date. If you are making a return after 30 days, your refund will be processed as merchandise credit.

Hollister Help Page

Hanes

Hanes is accepting returns of underwear only if they are unused. Have a look at the quote from Hanes site:

If you need to make a return, please send back any unused items within 45 days of purchase. Your refund will be issued to your original form of payment. We’ll keep you informed with status emails the whole way.

Hanes Returns

Jockey

Jockey is offering 100% satisfaction with your purchase. If you want to return your Jockey undies you have the right to a refund, with no questions or restrictions. Here is a quote of policy from their site:

At Jockey, your 100% satisfaction is of utmost importance to us. If, for any reason, you are unhappy with your Jockey.com purchase, you can simply return it at any time, free of charge.

Jockey Return Policy

Jockmail

Jockmail is accepting returns of their underwear as long as they are unworn, and tags and labels uncut. That’s the quote from Jockmail’s return policy:

If you decide the underwear is not for you we ask that you contact us within 10 days of delivery receipt in order to assure a timely resolution. Please ensure items have not been worn and that the tags cut. Notification received after 45 days of the delivery distribution will be refunded or replaced at our discretion

JOCKMAIL Exchanges and Refunds

Pump!

Yes, Pump! Is accepting returns of underwear. Pump underwear to be returned has to meet the criteria to be accepted. Make sure that returned item has undamaged packaging, wasn’t worn, and contains all original tagging. Here is a quote from Pump! Site:

Before returning any underwear, please note that we do not accept torn packaging, worn, or any product that does not contain its original tagging or packaging. If your items do not comply with the above, it WILL be refused.

PUMP! Return

Addicted

With Addicted Underwear return policy, may differ depending on where you buy. If you buy from a US store you cant return your unwanted underwear. The company is accepting returns of products that are damaged or defective. Here is a quote from the Addicted USA site:

REFUNDS will be issued ONLY when an item is damaged or defective and not replaceable.  Incorrectly shipped items will be reshipped at the expense of Addicted USA. 

On a CASE-BY-CASE basis and with prior approval REFUNDS to original form of payment will be authorized but WILL INCUR a 10% RESTOCKING FEE.

ADDICTED USA Return Policy

On the other side if you are buying Addicted underwear from Addicted ES you are entitled to make a refund of the unwanted items within 14 days. Here is a quote from the Addicted ES site:

Was the purchased item not what you expected, or was the size incorrect? Don’t worry, make your exchange or return fast and easy with ADDICTED.

KEEP IN CONSIDERATION THAT YOU HAVE A DEADLINE OF 14 DAYS FOR RETURNING YOUR PURCHASE

ADDICTED ES Return Policy

Box Menswear

Box Menswear is accepting returns only if the product sent is damaged, faulty, or incorrect. Otherwise, the company won’t accept any refunds and exchanges due to hygiene and health, and safety reasons. Here is a quote from Box’s Returns Policy site:

We hope that you love the products that have been sent to you. However, in the unlikely event that the goods you receive are damaged or faulty in any way, or if they are not what you originally ordered, we will be happy to exchange the items or offer you a refund.

Strictly no refunds or exchanges are offered on any non-faulty items, due to hygiene and health and safety reasons.

BOX Menswear Returns Page

ES Collection

With ES Collection return policy may differ depending on where you buy. If you buy from a US store you cant return your unwanted underwear. The company is accepting returns of products that are damaged or defective. Here is a quote from the ES Collection USA site:

REFUNDS will be issued ONLY when an item is damaged or defective and not replaceable.  Incorrectly shipped items will be reshipped at the expense of ES Collection USA.

ES Collection USA Returns

On the other side if you are buying ES underwear from ES Collection ES you are entitled to make a refund of unwanted items within 14 days. Here is a quote from the ES Collection ES site:

Was the purchased item not what you expected, or was the size incorrect?

Don’t worry, make your exchange or return fast and easy with ES Collection.

KEEP IN consideration THAT YOU HAVE A DEADLINE OF 14 DAYS FOR RETURNING YOUR PURCHASE

ES Collection ES Returns

C-IN2

Yes, C-IN2 is accepting returns of underwear as long is unused, unwashed, in original condition, and has all tags attached. Here is a quote from C-IN2’s site:

The products must be in salable condition to be eligible for return for refund, store credit or exchange. No returns or exchanges for Final Sale items will be accepted. The garment must be:
– unworn,
– still in its original packaging,
– unlaundered,
– and has its original tags.

All returns and exchanges are subject to approval.

If your order was incorrectly shipped or has damaged items, it is important that you return them to us in the same condition that you received them to ensure a full refund.

C-IN2 Returns Page

Hanro

Hanro is accepting returns of underwear if they are unworn, unwashed, and in original condition. Hanro in return policy says:

Important Notes from our Return Policy:
– You may return items within 45 days for an exchange or refund which are unworn and unwashed. Once processed, a refund will be issued to the original form of payment within 7 to 10 business days.

– Intimate garments cannot be returned once they have been worn. They should be tried on over your underwear or other clothing.

– All tags and packaging must be intact. All items, especially bras, must be returned in original carton or similar, protective carton, not a mailing envelope.

– We reserve the right to refuse items that do not meet hygiene and health regulations, or are no longer sellable for reasons such as exposure to perfume, potpourri, smoke, or animal hair.

– Men’s and Women’s hosiery can only be returned or exchanged if packaging is unopened and seal is intact.

– Laundress products can only be returned if the packaging is unopened and the seal is intact.

(…)

Hanro Return Policy

Saxx

SAXX is confident enough within its products that’s why has a “Comfort Guarantee Policy”. This policy means that if you are unhappy with your underwear from SAXX you can return it for any reason. Here is a quote from their site:

We want you to experience the comfort and performance SAXX has to offer. You can read all the reviews, but we know sometimes you need to try it before you buy it. The Comfort Guarantee policy applies to any SAXX product purchased directly from SAXX (with the exception of FINAL SALE product which is indicated on our website at time of purchase which cannot be returned or exchanged) or from a SAXX authorized dealer.

Proof of purchase is required. If you are not satisfied with your product for any reason, SAXX will provide North American customers with a full refund within forty-five (45) calendar days of purchase.

SAXX T&C Page

2(x)ist

2(X)IST is accepting returns of underwear for whatever reason. As long returned undies are unworn, unwashed, and are in original condition company will make a refund for you. Here is a quote from their site:

Your satisfaction is our top priority. Plain and simple.

If you need to return your online purchase for whatever reason*, we will be happy to issue a full refund for unworn, undamaged, and tagged items within 30 days of purchase ON US. If the size does not fit, send it back with the return process below and we’ll credit you back.

2(X)IST Returns Page

aussieBum

aussieBum is accepting returns of underwear as long is unused, unwashed, is in original condition, and has all tags attached. Here is a quote from their site:

Items must be in original sale condition- unworn, unwashed, or otherwise unused, and in its original packaging (if possible)

When trying on items, ensure that you are not wearing perfume/ aftershave or a deodorant which may leave a scent or marks on the item.

We may be unable to accept the return of any item that has been scented, stained or washed.

aussieBum FAQ

Andrew Christian

Andrew Christian is happy to accept returns of underwear as long are unused and all original tags are attached. On Andrew Christian’s site you can find the following policy:

If you are not completely satisfied with a purchase from Andrew Christian, we will gladly accept a return of unused products with its original tag for exchange or refund for up to 30 days after your purchase date. It’s that easy!

**mystery styles and adult novelty items are non-exchangeable, non-returnable, and non-refundable.

Andrew Christian Returns

Ermenegildo Zegna

Ermenegildo Zegna is accepting returns of its underwear as long as have not been used, worn, washed, or damaged in any way. Here is a quote from the Zegna site:

Subject to the Terms and Conditions provided, you are entitled to return products within thirty (30) calendar days from receipt.

To Process a return, just follow these simple steps:

1. Make sure the products have not been used, worn, washed altered or damaged and that they have the identification tag with the disposable seal still attached.
(…)

Zegna Customer Care Page

Off-White

Off-White underwear can be returned only if meet restrictions. Off-White Briefs and Boxer shorts can be returned only if they are in original conditions, all tags are attached, and is unworn, and unused. Here is a quote from the Off-White site:

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.) and should have a copy of the invoice inside.

The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or they will not be accepted. This is for hygiene reasons. We will not accept any returns that have been worn or are soiled.

OFF-WHITE Returns

Dsquared2

Dsquared2 is accepting returns of men’s underwear only if they are in the same condition as were sent, which means has to be in the original package and contain all tags attached. Here is a short quote from their site:

(…)make sure that the products are in the same condition as you received them, with all tags attached, otherwise we will not be able to accept your return and make a refund.

DESQUIRED2 Return Policy

Conclusion

Let’s finally answer the main question in this article: Can I return unused underwear?

Yes, you can return unused underwear in 98% of situations. Because every single brand has similar return policies you can be confident enough to make a purchase of underwear online or in-store. However, some of the stores are not accepting returns of briefs and underwear for hygienic reasons. That’s why remember to check the return policy always before you buy. 

If you are sure that you are entitled to return undies just in case, make sure that you will not damage the package, wear underwear or cut the tags and labels off. That’s the most common reason why underwear is refused from return.

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